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Tell Us How We're Doing!
Please provide as many insights in each area as possible and if you notice something we have not asked you about that would be beneficial in enhancing your dining experience, let us know in the space provided at the bottom of the form!
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Indicates required field
Name
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First
Last
Email
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Was the door opened for you AND were you greeted?
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Yes
No
What did the host/hostess look like?
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Were you greeted by your server within 90 seconds?
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Yes
No
What was your server's name?
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We are looking for your server to make you welcomed, provide attentive, excellent service and recommend / up-sell. Check all that apply and add any comments about your experience with the server.
If they don't recommend anything, please ask them.
Choose all that apply to your experience with the server:
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Server was attentive and friendly throughout our dining experience
Server took a moment to interact with us some time during our dining experience
Server told us about the specials
Server suggested an appetizer, drink, or entree
Server suggested an after-dinner coffee, wine, or beverage
If you are able, WITHOUT being too obvious, ask your server one or more of the following and comment on how they answered:
Ask your server to substitute a side that comes with an entree with something from the list on the menu. Tell us how they respond:
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The server explains that the chef pairs each entree with sides that best compliment the dish (or something similar) and suggests that you can order an additional side.
Other (Explain Below)
If other, please explain.
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Ask a question about a Craft Beer. Did the Server:
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Answer your question and appear knowledgeable about our Craft Beer selection
Bring someone to the table who was able to answer your question
Other (Explain Below)
If other, please explain.
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Ask your server what wine they would suggest with your meal. Did the Server:
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Answer your question and appear knowledgeable about our wine selection
Bring someone to your table who was able to answer your question
Other (Explain Below)
If other, please explain.
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Additional Comments About Your Server:
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Insights
Look around. How would you rate the following elements? Lighting:
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Select One
Poor
Fair
Satisfactory
Good
Excellent
Music Level
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Select One
Poor
Fair
Satisfactory
Good
Excellent
Bathrooms
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Select One
Poor
Fair
Satisfactory
Good
Excellent
About how long did it take for each course to be delivered? Drinks:
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Appetizer:
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Soup/Salad:
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Entrees
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Dessert
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If someone other than your server brought your food, did they place it in front of the correct person or did they auction the food? (Auctioning means they named the food and waited for you to claim it)
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Select the elements of the meal that you were pleased with:
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temperature
taste
presentation
If you were displeased with any of the above, please explain:
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What did you order? Drinks:
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Appetizers:
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Entrees:
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Desserts:
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Table bussed and kept clear of used dishes, glasses, etc. during your visit?
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Yes
No
At the end of your meal, did your server:
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Drop off a dessert menu and excuse themselves
Ask you if you wanted to see a dessert menu
Ask if you wanted to see a dessert menu AND explained the "Just a Taste" dessert menu to you
Other (Explain Below)
If other, please explain:
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Did your server suggest one of our after dinner coffees, a drink, or a glass of wine with your dessert?
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Yes
No
Please Rate Your Overall Experience with Us:
Hostess greeting. Door opening
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Select One
Poor
Fair
Satisfactory
Good
Excellent
Server Experience
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Select One
Poor
Fair
Satisfactory
Good
Excellent
Food/Drinks
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Select One
Poor
Fair
Satisfactory
Good
Excellent
Ambiance
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Select One
Poor
Fair
Satisfactory
Good
Excellent
Final Insights
*
Submit
Home
Haunting History
Menus
Restaurant Menu
Wine Menu
Bar Bites (Happy Hour)
Seasonal Drinks
Flights & Flatbread (Mondays)
Entertainment
Events & Fundraisers
Private Parties
Fundraisers
Contact
Tour Lake House
Shop
Printable Gift Certificates
Printable Holiday Gift Certificates
Event Tickets
My Account